Shopline Status

All Systems Operational

About This Site

This is SHOPLINE's Status Page where you can get the latest operational status of our system.
If a service interruption occurs, we will post a notice on this page.

SHOPLINE Admin Operational

SHOPLINE Storefront Operational

SHOPLINE OpenAPI Operational

SHOPLINE Analytics Operational

SHOPLINE Checkout Operational

SHOPLINE Payments Operational

SHOPLINE Social Commerce Operational

SHOPLINE POS Operational

Third-Party Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

AWS infrastructure services in the US data centre experienced an anomaly, impacting B-end admin panel access and C-end order placement and checkout processes.

Resolved - The data modules, including Real-time Analysis, Data Overview, and Data Reports, have been fully restored.
Oct 20, 22:01 GMT+08:00

Update - Except Admin-data analysis module, most of function are back to normal now.
Oct 20, 17:41 GMT+08:00

Update - -
✅ Restored: B-end Store backend access and C-end customer checkout/ordering flows have been restored.
🔄 Still Recovering: The Admin-data dashboard, new order display in order lists, installed apps list, sales channels, and related flows dependent on plugins remain affected. Work is ongoing.
Oct 20, 17:00 GMT+08:00

Monitoring - Services are gradually being restored.
Oct 20, 16:13 GMT+08:00

Identified - We are endeavouring to restore services.
*Note: This is caused by an AWS service failure, which may also affect other providers. For details, kindly view the AWS status page: https://health.aws.amazon.com/health/status
Oct 20, 15:06 GMT+08:00